AsiakaspalveluFAQ
Help & SupportIhanaa kassavirtaa

USING THE SOLMIO APPLICATION

• If necessary, download the Solmio application from the Google Play store.
• Start yo ur payment terminal first and make sure it is on the same internal network as the cash register
device. You can read more about connecting the payment terminal to the same network in section 7 of
the instructions.
NOTE! If you are using Poplapay's Cloud fe ature in the payment terminals, the cash register device and
the payment terminal do not need to be on the same internal network.
• Once the payment terminal is up and running, start the Solmio application on your cash register
device.
• The application wi ll ask for permission to use the application the first time you use it, grant permission.
NOTE! If you refuse to grant permission, you will not be able to use the Solmio application.
To give permission after refusing permission, go to Settings → Applicatio ns → Search and select Solmio
from the list → Permissions → Select All.
• Log in with your Solmio credentials. Your Solmio reseller or supervisor will provide you with
credentials.

CUSTOMER SERVICE 

📞 WhatsApp Customer Service
+358 46 500 06501

📧 Email Support
helpdesk@solmiokassa.fi

📞 Phone Support
+358 40 940 4307


HELPDESK HOURS

Weekdays: 8:00 AM – 4:00 PM

Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.

Tehdyt toimenpiteet
Suuri osa ongelmista korjaantuu laitteiden uudelleenkäynnistyksellä.
chevron-down