AsiakaspalveluFAQ
Help & SupportIhanaa kassavirtaa

TRANSACTION HISTORY AND REPORTING

To access the Options menu, swipe from the left side of the screen to the center. The Options menu
allows you to view transaction history, daily reports, settings, or exit the application.

TRANSACTION HISTORY, OFFLINE SALES & UNCONFIRMED
1. In the transaction history, you can see successful sales transactions and transaction
cancellations made at the register. You can also view Offline transactions and Unconfirmed card
payment transactions from the drop -down menu on the Transaction History page.
Unconfirmed ca rd payment transactions:
• Swipe from the left edge of the screen to the center.
• Select Transaction history from the menu.
• From the top left corner, you can search for transactions by receipt number.
• Once a payment transaction is selected from the list, the functions PRINT and CORRECTION will appear
in the top menu.
The Print feature will reprint the transaction receipt. T he Correction feature will credit the payment
transaction made. More information on this can be found in section 9.2 Payment Transaction Correction
in the manual.
NOTE! Some card payment transactions require the original payment card for credit.
• By press ing the Transaction history text, you can open the drop -down menu and select Offline
transactions to see the payment transactions made in offline mode.
• From the top right corner of the opened Offline transactions page, you can send the payment
transactio ns yourself by selecting Update. After sending the transactions, they will be updated to the
cloud -based Solmio HQ system as well as to the Transaction history page of the cash application.
NOTE! The cash register also updates offline transactions itself o ver time. However, using the Update
button is a faster way to update transactions to the cloud.
• By selecting Offline transactions or pressing the Transaction history text, you can open the drop -down
menu and select Unconfirmed to see the card payment tra nsactions for which the cash application has
no certainty of clearance. The cash application also reports unconfirmed payment transactions
separately. Read more about unconfirmed card payments in section 8.9 Unconfirmed Card Transactions.

DAILY REPORT PRIN TING

All reports generated by the Solmio cash register are directly transferred to the Solmio HQ cloud service.
However, it is possible to print reports such as the Daily report by cash and seller.
• Swipe from the left edge of the screen.
• Select Daily report from the menu.
• Select the model of the report to be printed: Cash register or Seller.
Cash register: Prints an overview of all sales made on that cash register during the sales day, regardless
of the seller ID used.
Seller: Prints an overview of all sal es made on that cash register during the sales day according to the
logged -in seller ID.
• The report will be printed from the receipt printer.

CUSTOMER SERVICE 

📞 WhatsApp Customer Service
+358 46 500 06501

📧 Email Support
helpdesk@solmiokassa.fi

📞 Phone Support
+358 40 940 4307


HELPDESK HOURS

Weekdays: 8:00 AM – 4:00 PM

Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.

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