PAYMENT TRANSACTION CORRECTION (CANCELING SALES AND RETURNING MONEY TO THE
CUSTOMER)

Incorrect payment transactions can be reversed and refunded through the transaction history. The
receipt number of the transaction to be corrected helps in finding the correct transaction.
• Swipe from the left edge of the screen to the center.
• Open Transaction history.
• Select the tran saction to be corrected/refunded from the list or search for it by receipt number.
• Press the transaction in the list, the selected row will be highlighted in blue.
• Select Correction from the upper right corner.
• Cash transactions will be refunded to the customer in cash, card payments will be refunded to the
card.
• The cash register application may ask about printing a customer receipt, select Yes, No, or send th e
receipt to the customer's email.
• The corrected transaction will appear as light red in the list. The correction transaction receipt number
will appear after the original transaction. The correction transaction will appear as a new line in the list
with bright red text.