AsiakaspalveluFAQ
Help & SupportIhanaa kassavirtaa

LOGGING OUT OF THE APPLICATION

• If you want to log out of the application, pull the menu from the left edge of the screen and select
Power
→ Log out.
• Log in to the Solmio application to continue using it.

SELLING WITH THE SOLMIO® APPLIC ATION
• Start the Solmio cash register application.
• Select a product from the cash register product table.
• Select the product again if you want to sell multiple units.
• You can edit the product's discount, quantity, or remove the product by selecting the product from the
left side of the receipt view list. Press the X button to remove the product. You can set the quantity of
the product and the percentage discount by pr essing the pen button.
• When you want to end the cash transaction, select the payment method from the bottom left corner.
Payment methods can be browsed by swiping them horizontally. You can create additional payment
methods from the Sales Point informati on in the Solmio HQ service.
• When the payment method is selected, a window appears on the screen where you can print the
receipt for the customer. Merchant receipts are automatically sent to the Solmio HQ service.
If the merchant wants to print their ow n copy of the receipt, it can be enabled from the Cash Register
information in Solmio HQ.

If you want to cancel a sale before payment has been made, press and hold the left side of the receipt
view. The application will ask "Delete all?", choose OK.

CUSTOMER SERVICE 

📞 WhatsApp Customer Service
+358 46 500 06501

📧 Email Support
helpdesk@solmiokassa.fi

📞 Phone Support
+358 40 940 4307


HELPDESK HOURS

Weekdays: 8:00 AM – 4:00 PM

Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.

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