Troubleshooting EN
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On the same device (All-In-One), it is possible to activate the payment terminal app directly from the POS system by providing the activation details from the Viva portal. You can find these details as follows:
Log in to the viva.com portal
Go to Settings → API Credentials
Copy the Client ID
Create a Secret key and copy it.
The Secret is shown only once. All previously active secrets will stop working when you create a new one.
Send the credentials to customer support by email.
After this, activating a new terminal is done by selecting Activation in the settings menu of the Solmio POS application → the Viva terminal view opens, and you can configure the terminal-specific settings.
📞 WhatsApp Customer Service
+358 46 500 06501
📧 Email Support
helpdesk@solmiokassa.fi
📞 Phone Support
+358 40 940 4307
Weekdays: 8:00 AM – 4:00 PM
Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.
