Help & Support
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Solmio-kassa Help & Support 

Kaipaatko apua? 

Täältä löydät vastauksen yleisimpiin kysymyksiin ja paljon kassajärjestelmän käyttöön ja valintaan liittyviä ohjeita.
Mikäli et löydä vastausta kysymykseesi asiantuntijamme ovat apunasi

CUSTOMER SERVICE 

📱 WhatsApp customer service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Telephone support
+358 40 940 4307


HELPDESK OPENING HOURS

Weekdays 8-16

Outside office hours, you can leave a message on the voicemail or fill in a support request form.
We also regularly check requests for support received outside office hours.

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Frequently asked questions

Asennettavissa olevat Solmio-versiot
Google Play Store
Lataa APK

Viimeisimmät päivitykset

Taustajärjestelmä

5.2.2024
05.02.2024

API rajapinnan dokumentaatiota
Fast refund tukea
Keittiöprintterin poistumiseen liittyvä muutos
Tuotteiden CASCADE poistumisen estäminen jos niiden VAT kanta jostain syystä poistettaisiin
Enemmän infoa "health-check" näkymään jolla voi nähdä mahdollisia backendin hälytystiloja

12.3.2024
12.03.2024

Tuki vapaalle tekstille kuittirivillä
Tuki PriceRuleille
Parempi oletusarvo kitchen-receipt-template
Fixes to .csv updload
Voucher tickets v.1

18.3.2024
18.03.2024

Päivityksiä hintasääntöihin ja api-documentaatioon

3.4.2024
03.04.2024

Lisätty uusia ominaisuuksia Netvisor-integraatioon

27.6.2024
27.06.2024

Tuotteen muokkaukseen lisätty "Sivuuta alennukset"

Lisätty uusia ominaisuuksia Netvisor-integraatioon

31.8.2024
31.08.2024

Kaikki ALV kannat jotka olleet 24% muutettu automaattisesti 25.5%
Oletus ALV uudella tuotteella nyt 25.5

7.10.2024
07.10.2024

Lisätty uusi tuki ominaisuudelle video-asiakasnäyttö!

v1.2.5
30.01.2025

Otsikot korjattu toimitus-sivulla
Bug fixes

v1.2.6
06.02.2025

Parannuksia Solmion Varasto-ominaisuuteen
Parannuksia raporotintiin
Bug fixes

v1.2.7
19.02.2025

Parannuksia raportointiin

v1.3.0
18.03.2025

New permission groups HQViewer, HQEditor

v1.4.0
01.04.2025

Kitchen Printer multipos

v1.5.0
11.04.2025

Licenses endpoint improvement

v1.6.0
28.04.2025

External Delivery endpoint (Herales)
Reseller-user company juggling

v1.7.0
30.04.2025

Remove company uniqueness requirement

v1.8.0
05.05.2025

Order.bucket.order_item.product_groups issue.

v1.9.0
12.05.2025

Harden the user-profile-details endpoint, company-advanced-settings

v1.20.0
15.05.2025

SalesTransaction save process change - discount_allocated

v1.21.0
26.05.2025

Admin tools

v1.22.0
03.06.2025

Respect "no_discounts" flag in transaction-wide discount logic

Solmio-sovellus

3.15
05.02.2024
  • MobilePay integration now supports the new MobilePay platform.
  • The version number is now displayed in the login window and in the main view of the cash register.
  • Fixed a rounding error in full receipt discounts.
  • The daily reports now show the receipt name of the product.
  • Layout corrections related to the MID field in the sidebar and the checkout add screen.
  • The MIX payment check was blocked if it has already received a response from the payment terminal.
3.15.3
08.04.2024
  • Added the possibility to add a message to the product line that is printed from the kitchen printer.
  • The possibility to add all products to their own lines in the shopping cart.
  • New feature for ticket sales, scanning and redemption
  • Fixed the search of transactions in history by receipt number.
  • The credit receipt was always printed with the word Copy. Now it is only printed on reprint.
3.15.5
15.04.2024
  • Support for automatic volume discounts
  • More than one barcode can be assigned to a product
  • Added the possibility to add a message to the product line that is printed from the kitchen printer.
  • The possibility to add all products to their own lines in the shopping cart.
  • New features include ticketing, scanning and redemption.
  • Fixed the search of transactions in history by receipt number.
  • The credit receipt was always printed with the word Copy. Now it is only printed on reprint.
3.15.7
16.04.2024

Solmio Restaurant
- The table listing prevents you from pressing product buttons. Previously, pressing an empty space could activate a product button.
- The editing of the product line takes into account the figures entered manually by the user.
- Table listing shows only the tables in the user's outlet

3.15.9
04.06.2024
  • Released support for Sunmi D3-mini
3.15.10
06.06.2024
  • Added the possibility to block discounts for certain products on Sunmi devices
3.15.12
25.06.2024
  • Softpay integration
  • You can now set a separate price for composite products
  • The user can no longer accidentally empty the shopping cart while the MIX payment is open
3.15.14
27.06.2024
  • Softpay integration
  • Combination products can be given a decimal amount
  • Combination products will be preceded by the name of the combination
  • The download icon is now shown in the logs transmission
3.15.16
02.07.2024
  • Vivawallet Fast Refund
  • Fixed a rare crash when switching to history view
Solmio 3.15.17
08.08.2024
  • The new client screen also supports video (with the option to choose between image and video on a device-by-device basis).
  • The size of the text on the product buttons can be changed in the settings.
  • The user is asked for confirmation when removing the table
  • The user is asked if they want to close the table when the whole table has been paid for
  • Solmio and Solmio Restaurant merge. The restaurant features can be enabled in the Company settings "Orders active"
  • VivaWallet payment verification correction
3.16.1
07.11.2024
  • Added text to the notification area when the client screen is enabled.
  • Fix related to the client screen shutting down when closing the application.
  • Prevented the user from pressing the "refresh client screen" button too many times.
3.17
12.12.2024
  • Updated Nets Npay integration
  • Improved table management
  • Improved sending of terminal logs
  • Accelerated Softpay payment processing
3.18
15.01.2025
  • Event history view redesigned
3.18.4
30.01.2025
  • Improvements to the payment process
  • Bug fixes
3.18.5
12.02.2025
  • Added support for SUNMI V3 MIX
  • Bug fixes
3.18.6
24.02.2025
  • Improved history view
  • Improvements with Npay payment terminals
  • New icon
  • Client screen can return after a disconnection
  • Removed Retry button from the card payment window
  • Bug fixes
3.18.7
07.04.2025
  • Fixes JSONPOS connection attempting to create multiple simultaneous connections
3.18.8
07.04.2025
  • Fix merchant receipt printing freezing the UI.
  • Fix crash when merchant receipt was enabled without payment terminal
3.18.9
07.04.2025
  • Fix discounts not being printed correctly on certain receipts.
3.18.10
11.04.2025
  • Crash fix for Star printers
3.18.14
03.06.2025
  • Improves JSONPOS stability, fixes Softpay not working from order view
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