Customer serviceFAQ
Help & SupportWonderful cash flow

PRODUCT FEATURES

• Enter the product barcode if a barcode reader is connected to the cash register.
• Select the correct VAT rate for the product.
• Select the correct Basic Unit for the product.
• Select the correct recipe from the list if recipes h ave been created in the system. Recipes are created
from the "Stock" feature in Solmio HQ. The Stock feature is an additional service for tracking inventory
balances, importing shipments to the system, and inventorying stock items. The recipe automatically
deducts predetermined inventory items from the system after each sale. For more information, see
section 4.3 Recipes.
• If desired, you can activate Open Quantity and Price Entry by checking the boxes for those features.
These features affect the product sales process. If a product has these features enabled, the cash
register always asks for the product's quantity or price when the product is selected. This way, the
cashier can influence the final quantity and price of the product sold.

CUSTOMER SERVICE 

📞 WhatsApp Customer Service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Phone support
+358 40 940 4307


HELPDESK HOURS

Weekdays: 8:00 AM - 4:00 PM

Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.

Measures taken
Most of the problems are solved by restarting the equipment.
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