Customer serviceFAQ
Help & SupportWonderful cash flow

Nets maksupääte hakee verkkoyhteyttä

If the screen of the payment terminal says "requesting network connection", check first:
1. Network connection working, restart network equipment if necessary
2. If this does not help, restart the payment terminal and cash register as well

Vega maksupäätteen uudelleenkäynnistys

Turn off the power to the terminal using the power button at the bottom left of the terminal [power/*] until the terminal turns off. While powered on, the terminal should automatically restart. If the terminal does not start, press the power button until it does.

CUSTOMER SERVICE 

📱 WhatsApp customer service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Telephone support
+358 40 940 4307


HELPDESK OPENING HOURS

Weekdays 8-16

Outside office hours, you can leave a message on the voicemail or fill in a support request form.
We also regularly check requests for support received outside office hours.

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