Customer serviceFAQ
Help & SupportWonderful cash flow

OPEN PRODUCT SALES

If the product button of the product for sale is missing from the product table of the checkout, the checkout can make it
despite sales that can also be recorded in the correct product group if necessary. Open product -
feature cannot be used to create products in the system, it is a one-time product sale.
- In the top right corner, click the three lines button and select Add product, then Open product
to add an undefined product to the receipt.
- You can name the product in the Description section
- If product groups have been created in the system , you can select the product group to which the product belongs
by pressing on a pre-selected product group. This way the product sales will be recorded in the selected
on sales of the product group. For more information on adding product groups to the system, please read the
from section 3.3 Solmio HQ - Adding a product group .
- Select the VAT base, if applicable .
- Select the price of the product you want to sell . You can also make a negative sale by pressing the button at the bottom of the screen.
+/- button on the left.
- Select the number of products you want to sell from Quantity . You can also make the number negative.
by pressing the minus key .
- Select Accept .

- If you want to cancel the entry of an open product, select Cancel .

CUSTOMER SERVICE 

📱 WhatsApp customer service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Telephone support
+358 40 940 4307


HELPDESK OPENING HOURS

Weekdays 8-16

Outside office hours, you can leave a message on the voicemail or fill in a support request form.
We also regularly check requests for support received outside office hours.

Measures taken
Most of the problems are solved by restarting the equipment.
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