Customer serviceFAQ
Help & SupportWonderful cash flow

MIX-payment / Splitting payment

Starting from Solmio version 4.x, the MIX payment interface has been redesigned.

  1. Start the payment by selecting Pay

2. Process payments one by one by entering the amount and selecting the payment method. Payments that require authorization will be authorized immediately.

3. If needed, you can refund individual payments right away. If a refund requires authorization, it will be performed immediately during the refund process.

4. When all payments have been completed, finish the payment by pressing Done.

If the payment cannot be completed (e.g., the customer returns to get another card), you can leave the payment unfinished, close the payment window using the X in the upper-left corner, and open a new cart from the menu.

You can reopen an unfinished cart from the History view by selecting the saved receipt and choosing Load Cart.

CUSTOMER SERVICE 

📞 WhatsApp Customer Service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Phone support
+358 40 940 4307


HELPDESK HOURS

Weekdays: 8:00 AM - 4:00 PM

Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.

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