Customer serviceFAQ
Help & SupportWonderful cash flow

MANAGING THE CASH REGISTER PRODUCT TABLES

- Go to hq.solmio.net website and log in.
- Select Products and Cash register product tables from the left menu.
- Choose Add new product table.
- Set Name, Color, and Product table size for the table.
- The larger the product table, the smaller the buttons will become. Not all products need to fit on the
same page. Solmio -kassa creates more space by creating a new tab when the page is full. Save cha nges.
- You can edit the product table by clicking on its name on the list. The product table view that will also
be visible on the cash register will open below the list.
- Click the box you want to edit and select Edit.
- Under Button type, you can choos e whether to set a product, link to another product table, or a
discount button on the box.
- Choose the desired product from the list and press Save changes.
- By clicking on the added product in the table, you can either edit another button in the grid, remove
the product from the grid completely, or edit the product information itself.
- Once you have made your changes, press Save changes next to the table.
- NOTE! Solmio HQ recommends restarting the Solmio cash register application after saving changes.
This action should be taken as soon as possible to ensure that the changes take effect on the cash
register. If the Solmio application has been running on the cash register of the sales point selling the
product while making changes, sales of the product should be avoided on the cash register so that the
sales are not recorded incorrectly in the system. Instructions for restarting the Solmio cash register can
can be found in section 6.2 Application Restart.

CUSTOMER SERVICE 

📞 WhatsApp Customer Service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Phone support
+358 40 940 4307


HELPDESK HOURS

Weekdays: 8:00 AM - 4:00 PM

Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.

Measures taken
Most of the problems are solved by restarting the equipment.
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