Customer serviceFAQ
Help & SupportWonderful cash flow

LOGGING OUT OF THE APPLICATION

- If you want to log out of the app, drag the drop-down menu on the left side of the screen and
select Power → Log out
- Log in to the Solmio app to continue using it.

WITH SOLMIO® SALES

- Launch the Solmio cash register sove llus.
- Select a product from the product table in the checkout.
- Select the product again if you want to sell more than one.
- You can edit the discount you want to apply to a product, the number of products or delete a product
by selecting the product from the Receipt view list on the left. Deletion is done by pressing the X button
by pressing. You can set the amount of product and the percentage discount by pressing the pencil button.
- To end a checkout transaction, select the payment method in the bottom left corner . Payment methods
can be browsed by swiping them sideways. More payment methods can be created in Solmio HQ -
in the Point of Sale information.
- When the payment method is selected, a screen will appear where you can print a receipt for the customer. Merchant's
receipts are automatically sent to Solmio HQ. If the merchant also wants to print his own
from the receipt of a copy, it is possible to switch it on from Solmio HQ in the Cashier terminal information.
- If you want to cancel a sales transaction before the payment is made, you can cancel it by pressing
on the left side of the receipt view, long press and hold. The application will ask “Delete all?”, select
OK.

CUSTOMER SERVICE 

📱 WhatsApp customer service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Telephone support
+358 40 940 4307


HELPDESK OPENING HOURS

Weekdays 8-16

Outside office hours, you can leave a message on the voicemail or fill in a support request form.
We also regularly check requests for support received outside office hours.

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