Customer serviceFAQ
Help & SupportWonderful cash flow

CONNECTING A PAYMENT TERMINAL TO THE CASHIER

- Verifone payment terminal : When the Solmio app is running, press the Verifone payment terminal
from the keyboard, first press the 0 button, then in the top right corner of the screen, press the WiFi icon .
After successful presses, the payment terminal informs you that it will contact the cashier.
For the payment terminal to be able to contact the Solmio cashier, the payment terminal must have the correct settings.
fed. In the event of a fault, contact your Solmio cash register dealer.

- Poplapay payment terminal: when the Solmio app is running, it will automatically find your payment terminal
when devices are on the same network. In order for a payment terminal to contact the Solmio cashier, it must.

the payment terminal has the correct settings entered. If the payment terminal is connected to the cashier
Through Poplapay Cloud, payment terminals do not need to be on the same network. You can check
from the Solmio HQ service under Company → Payment methods → Device type . If
device type is followed by (Cloud) , the devices are connected to each other via the cloud, and the devices are not
therefore need to be on the same internal network. In the event of a fault, contact your Solmio cash register dealer.

- When the Card payment method button changes from grey to colour in the Solmio cashier application,
you can start using the payment terminal.
- Test the functionality of the payment terminal connection by making a test purchase using the Card payment method. If the amount
appears on the screen of the payment terminal, the connection is OK. You can cancel the transaction.

CUSTOMER SERVICE 

📱 WhatsApp customer service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Telephone support
+358 40 940 4307


HELPDESK OPENING HOURS

Weekdays 8-16

Outside office hours, you can leave a message on the voicemail or fill in a support request form.
We also regularly check requests for support received outside office hours.

Measures taken
Most of the problems are solved by restarting the equipment.
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