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Below you will find information on how to join a payment intermediary agreement, from this post you will find supplier-specific information:
NETS
MyNets 2.0 - On the portal you can find paid tilts, card commissions charged and much more.
Nets Online Tools - Here you can find payment transactions per terminal, terminals and contracts in use, etc.
Account period
Nets Oy pays the merchant for the error-free transaction data received by the chip payment terminal within two business days. The settlement time is calculated from the banking day on which Nets Ltd has received the data. In order for transactions to be time-stamped on the same day, the data must be received by Nets Ltd by 19:00.
Customer service contact details
Status page (status of services)
ELAVON
ELAVON Connect - On the portal you can find paid tilts, card commissions charged and much more. To register, you need a merchant ID and the last 4 digits of your account number
Account period
Settlements are paid to the merchant within two banking days, according to the error-free transaction file received from the payment terminal. The settlement period is calculated from the banking day on which Elavon has received the data.
Customer service contact details
Status page (status of services)
VIVA.COM
Viva.com account- In the portal, you can find paid tilts, card commissions charged, terminals in use and much more.
Account period
Settlements will be paid to the merchant's viva.com account on the next business day according to the error-free transaction data received from the payment terminal.If a separate bank account is used, settlements must be transferred by wire transfer, which can be done by. manually (instruction) or automatically by ordering the service from Viva.com customer service either via chat or support@viva.com
Automatic bank transfer
"Automatic transfer, where money is automatically transferred from your Viva account to another bank account at the end of the day. This is a feature that the customer can activate on the Viva.com portal
Activating your Viva.com payment terminal (instructions)
📱 WhatsApp customer service
+358 46 500 06501
📧 Email support
helpdesk@solmiokassa.fi
📞 Telephone support
+358 40 940 4307
Weekdays 8-16
Outside office hours, you can leave a message on the voicemail or fill in a support request form.
We also regularly check requests for support received outside office hours.
