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- Verifone payment terminal: When the Solmio application is running, press the 0 button on the
Verifone payment terminal keyboard and then the WiFi symbol in the upper right corner of the screen.
After successful pressing, the payment terminal will indicat e that it is connecting to the cash register.
To enable the payment terminal to connect to the Solmio cash register, the correct settings must be
entered into the payment terminal. In case of any problems, please contact your Solmio cash register
reseller.
- Poplapay payment terminal: When the Solmio application is running, it automatically searches for your
payment terminal when the devices are on the same network. To enable the payment terminal to
connect to the Solmio cash register, the correct settings must be entered into the payment terminal.
If the payment terminal is connected to the cash register through Poplapay Cloud, the payment
terminals do not need to be on the same network.
You can check the connection type from the Solmio HQ service under Company → Payment Terminals →
Device Type. If the device type is followed by (Cloud), the devices are connected to each other through
the cloud, and therefore the devices do not need to be on the same internal network. In case of any
problems, please contact your Solmio cash register reseller.
- When the Card payment button in the Solmio application turns from grey to colour, you can start using
the payment terminal.
- Test the payment terminal connection by making a test purchase with the Card payment method. If
the amount appears on the payment terminal screen, the connection is working. You can cancel the
transaction.
📞 WhatsApp Customer Service
+358 46 500 06501
📧 Email support
helpdesk@solmiokassa.fi
📞 Phone support
+358 40 940 4307
Weekdays: 8:00 AM - 4:00 PM
Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.