Incorrect transactions can be reversed and refunded via the transaction history. The receipt number of the transaction to be corrected will help you find the correct transaction.

Swipe from the left edge of the screen to the centre.

Open Event History.

Select the transaction to be corrected/recovered from the list or search for it by receipt number.

Press an event from the list, the selected row will be highlighted in blue.

In the top right-hand corner, select Correction.

Cash transactions are returned to the customer in cash, card payments are returned to the card.

The POS application may ask you to print the customer receipt, select Yes, No or send the receipt to the customer's email.

The corrected event will turn pale red in the list. The receipt number of the corrected event will appear after the event. The corrected event will appear in the list as a new line with bright red text.