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Automatic Activation of Viva Wallet Terminals

On the same device (All-In-One), it is possible to activate the payment terminal app directly from the POS system by providing the activation details from the Viva portal. You can find these details as follows:

Log in to the viva.com portal

Go to Settings → API Credentials

Copy the Client ID

Create a Secret key and copy it.

The Secret is shown only once. All previously active secrets will stop working when you create a new one.

Send the credentials to customer support by email.

After this, activating a new terminal is done by selecting Activation in the settings menu of the Solmio POS application → the Viva terminal view opens, and you can configure the terminal-specific settings.

CUSTOMER SERVICE 

📞 WhatsApp Customer Service
+358 46 500 06501

📧 Email support
helpdesk@solmiokassa.fi

📞 Phone support
+358 40 940 4307


HELPDESK HOURS

Weekdays: 8:00 AM - 4:00 PM

Outside opening hours, you can leave a voicemail or fill out our support request form.
We also monitor support requests submitted outside office hours regularly.

Measures taken
Most of the problems are solved by restarting the equipment.
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